Shipping & Returns
Shipping Policy
- We offer FREE U.S. and Canada standard shipping with all of our orders.
- Upgrade to 2-Day Shipping for only $45.00 (not currently available)
- Overnight Shipping is $75.00 (not currently available)
- We do not ship to any APO, FPO, or DPO addresses.
- Delivery is available to Alaska, Hawaii and Puerto Rico. An additional Shipping and Handling fee will apply to shipments going to Alaska, Hawaii or Puerto Rico. Additional transit time may be required.
Return Policy
At truMedic, we stand behind our products and only offer the highest quality materials and service. All our products are thoroughly inspected throughout the delivery process to ensure our customers only receive the best. If you have any concerns about your order, you may cancel anytime before delivery. To cancel, you must speak with our customer service department at 888-264-1766 and they will cancel your order.
30 Day Massage Chair Return Policy
Although we try our best to be as thorough as possible, in the rare circumstance that a massage chair does arrive damaged on delivery, please let our delivery and customer service team know immediately. At the sole discretion of truMedic, we reserve the right to replace or repair your chair. If you would like to return a massage chair, you have 30 days from the date of installation to notify customer service. The return shipping and handling as well as a 15% restocking fee is paid for at the customer’s expense and will be deduced from the total refund. White Glove Delivery and Installation is not refundable.
30 Day Personal Massager/TENS Unit Return Policy
If you are not 100% satisfied with your truMedic personal massager or TENS Unit, return it within 30 days from date of delivery for a refund. The customer is responsible for the cost of return and the fee will be taken from the refund.
Before initiating a return, we kindly request that you notify our customer service team. Please do not return the product without first contacting us to obtain a Return Authorization. Our dedicated customer service representatives will guide you through the return process and ensure a smooth experience.